How should we structure categories and subcategories in a HubSpot knowledge base?
Customer-centric structure beats internal structure.
A simple rule: structure it the way your customers think—not the way your org chart looks.
Common patterns include:
- Getting Started
- How-to Guides
- Troubleshooting
- Billing/Account
- Integrations
We can workshop this with you and map it to customer journeys so the content is easy to find.
Next step: If you'd like to talk through your situation, email us at contact@wellmeadow.co.uk, call +44 121 661 5364, or use our contact form: wellmeadow.co.uk/contact-us. If WhatsApp or Facebook Messenger is easier, just say so and we’ll happily use your preferred channel.